STORE POLICY

This website ("website") is operated by Fine Frame Lingerie. This privacy policy only covers information collected at this website and does not cover any information collected offline by Fine Frame Lingerie. All Fine Frame Lingerie websites are currently covered by this privacy policy.

SECURITY

Personal information provided on the website and online credit card transactions are transmitted through a secure server. We are committed to handling your personal information with high standards of information security. We take appropriate physical, electronic, and administrative steps to maintain the security and accuracy of personally identifiable information we collect, including limiting the number of people who have physical access to our database servers, as well as employing electronic security systems and password protections that guard against unauthorized access. Our website uses encryption technology, like Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL encrypts ordering information such as your name, address, and credit card number. Our Customer Care center and stores also operate over a private, secure network. Please note that email is not encrypted and is not considered to be a secure means of transmitting credit card information.

To help us achieve our goal of providing the highest quality products and services, we use information from our interactions with you and other customers, as well as from other parties. Because we respect your privacy, we have implemented procedures to ensure that your personal information is handled in a safe, secure, and responsible manner. We have posted this privacy policy in order to explain our information collection practices and the choices you have about the way information is collected and used.

As we continue to develop our website and take advantage of advances in technology to improve the services we offer, this privacy policy likely will change. We, therefore, encourage you to refer to this policy on an ongoing basis so that you understand our current privacy policy.

THE INFORMATION WE COLLECT

Generally, you may browse the website without providing any personally identifiable information. However, we may ask you to provide personally identifiable information at various times and places on this website. In some cases, if you choose not to provide us with the requested information, you may not be able to access all parts of this website or participate in all its features.

We receive and store any personally identifiable information you enter on the website, whenever you shop with Fine Frame Lingerie online, through our catalogs, or in our stores, or information you give us in any other way, such as by subscribing to our catalogs, email, or mobile messaging. For example, we may collect the following personally identifiable information: your name, address, telephone number, mobile telephone number, driver's license number, birth date, and email address. If you use a credit or debit card or pay by check, we will also include your account number.

If you use one of our services or participate in one of our surveys, promotions, or sweepstakes, we may ask for additional information, such as your age, interests, or product preferences.

From your purchases and other interactions with us, we obtain information concerning the specific products or services you purchase or use.

When you visit this website, our web server automatically collects anonymous information such as log data and IP addresses and may collect general information concerning your location. We may use the automatically collected information for several purposes, such as improving our site design, product assortments, customer service, and special promotions.

HOW WE USE THE INFORMATION WE COLLECT

We use the information we collect for various purposes, including:

To complete your purchase transactions
To provide the services you request
To send you our catalogs and other offerings by mail
To identify your product and service preferences, so we can notify you of new or additional products, services, and promotions that might be of interest to you.
To notify you of product recalls or provide other information concerning products you have purchased
To improve our merchandise selections, customer service, and overall shopping experience

OTHERS WITH WHOM WE SHARE YOUR INFORMATION

Service Providers: We also may disclose information to outside companies that help us bring you the products and services we offer. For example, we may work with an outside company to (a) manage a database of customer information; (b) assist us in distributing emails; (c) assist us with direct marketing and data collection; (d) provide us storage and analysis; (d) provide fraud prevention; and (e) provide other services designed to assist us in maximizing our business potential. We require that these outside companies agree to keep confidential all information we share with them and to use the information only to perform their obligations in our agreements with them.

Other Companies: We may provide information to carefully selected outside companies when we believe their products or services may be of interest to you.

Business Transitions: We may transfer or share a copy of personal information about you in the event that Fine Frame Lingerie or one of its properties, affiliates, or subsidiaries goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets. You will be notified via email or a prominent notice on our website prior to a change of ownership or control of your personal information if your personal information will be used contrary to this policy. However, nothing in this Privacy Policy is intended to interfere with the ability of Fine Frame Lingerie to transfer all or part of its business and/or assets to an affiliate or independent third party at any time, for any purpose, without any limitation whatsoever. Fine Frame Lingerie specifically reserves the right to transfer or share a copy of personally identifiable information collected from its websites to the buyer of that portion of its business relating to that information.

Compliance with Law: We may provide access to information when legally required to do so, to cooperate with police investigations or other legal proceedings, to protect against misuse or unauthorized use of our website, to limit our legal liability, and to protect our rights or to protect the rights, property, or safety of visitors of this website or the public.

Fine Frame Lingerie partners with advertising companies to place our advertising on publisher websites on the Internet. These advertising companies collect anonymous information about your visits to our website. This technology involves the use of third-party cookies which allow them to develop personalized advertising so that it directly relates to offers that may be of interest to you. You may choose to opt-out of this service we have with our third-party advertising partner. We may also use Fine Frame Lingerie cookies to provide similar enhanced online marketing to you based on your interests and preferences. You may also choose to opt out of these enhanced online marketing ads.

YOUR CHOICES REGARDING USE OF THE INFORMATION WE COLLECT

We provide you with several choices regarding our handling of your non-public personally identifiable information.

Direct Mail or E-Mail Marketing: If you shop at the Fine Frame Lingerie and wish to be removed from the list of customers that receive direct mail or electronic mail, please either write to Fine Brown Frame Customer Care at 5740 N 59th Ave #2021 Glendale, AZ 85301 or e-mail info@finebrownframe.com. If you choose to write to us, please include your name, address, and credit card account number (if you have one), and state one of the following:

"NO MAIL OFFERS" (if you don't want to receive offers by mail).

"NO PHONE OFFERS" (if you don't want to receive offers by phone); or

"NO PHONE OR MAIL OFFERS" (if you don't want to receive either).

Because customer lists often are prepared well in advance of an offering (sometimes a few months before the offer is made), you may continue to receive some offers after you send us a request not to use your information for specified marketing purposes. We appreciate your patience and understanding in giving us time to carry out your request.

COOKIES, WEB BEACONS, AND HOW WE USE THEM

A "cookie" is a small data file stored by your Web browser on your computer or mobile device [hard drive]. It allows us to recognize your computer (but not specifically who is using it) upon entering our site by associating the identification numbers in the cookie with other customer information you have provided us. That customer information is stored on our secured database. A "web beacon" or "pixel tag" or "clear gif" is typically a one-pixel image, used to pass information from your computer or mobile device to a website.

We use cookies and web beacons to keep track of what you have in your shopping cart and to remember you when you return to the website as well as to identify the pages you click on during your visit to our site and the name of the website you visited immediately before clicking to the Fine Frame Lingerie website. We use this information to improve our site design, product assortments, customer service, and special promotions. You can, of course, disable cookies and web beacons on your computer by indicating this in the preferences or options menus in your browser. However, it is possible that some parts of our website will not operate correctly if you disable cookies. We may also use web beacons, and other technologies, to help track whether our communications are reaching you, to measure their effectiveness, or to collect certain non-personal information about your computer, device, or browser in order to allow us to better design future communications to you.

We may contract with third parties who may use cookies and web beacons and collect information on our behalf or provide services such as credit card processing, shipping, promotional services, or data management. We call them our Customer Care Partners. These third parties are prohibited by our contract with them from sharing that information with anyone other than us or our other Customer Care Partners.

ONLINE ACCOUNT REGISTRATION

To make online shopping faster and easier, you may register on the Fine Frame Lingerie website. As a registered customer, you only must enter your shipping addresses and billing information once; they will be securely stored with us for your future use. Using your name and a password of your choice, you may access your account online at any time to add, delete, or change information.

If you are using a public computer, we strongly encourage you to LOG OUT at the end of your session. Your information will still be stored with us, but it will not be accessible to anyone else from that computer.

EMAILS

You will receive promotional emails from us only if you have asked to receive them. If you do not want to receive email from Fine Frame Lingerie or its affiliates you can click on the "Unsubscribe" link at the bottom of any email communication sent by us. Please allow us 3 business days from when the request was received to complete the removal, as some of our promotions may already have been in process before you submitted your request.

ACCEPTANCE

By using this website, you accept the policies set forth in this Privacy Policy.

ANY QUESTIONS?

We'll be happy to provide additional information or answer any questions.

Email: fineframelingerie@gmail.com

Call 480-298-8083

Write:

Customer Care

Po Box 1515

Phoenix, AZ 85301

RETURN POLICY

MY PACKAGE WASN'T DELIVERED. WHAT HAPPENS NOW?

If you don’t receive your package, email fineframelingerie@gmail.com at your earliest convenience. We will investigate the matter and if we find that we made an error or if the shipper confirms it was lost in transit, we will replace the lost item.

We are not responsible for packages that cannot be delivered due to errors in the mailing address, missing information or where a person is not physically present to receive packages. If an item cannot be delivered and is returned to us, we will credit your account the value of the order, less the shipping cost.

HOW DO I RETURN OR EXCHANGE AN ITEM?

We really want you to love Fine Frame Lingerie and how you feel in our products. If you need help on fit advice or would like to exchange an item, please contact us at fineframelingerie@gmail.com and our delightful Customer Service team will do whatever it takes to make you happy.

If for some reason your purchase doesn’t suit you, you may return unworn, unwashed merchandise with ALL TAGS ATTACHED, within 30 days of purchase for merchandise credit. Please note that all panties are final sale for hygiene reasons.

HERE'S THE QUICKEST, EASIEST WAY TO PROCESS YOUR RETURN:

1) Email us at fineframelingerie@gmail.com with your order number and reason for return.

2) We will review you request and provide you with a Return Merchandise Authorization (RMA) number. Orders returned without an RMA number will be refused and will be returned to you. Please include the original receipt or packing slip and write the RMA number on it as well as the outside of the package.

3) Send your order back to the following address:

Return address (US orders)

Fine Frame Lingerie

5740 N 59th Ave #2021

Glendale, AZ 85301

Please allow 2-3 weeks for us to receive and process your return.

SPECIAL NOTES ON RETURNS

Due to health and safety concerns, intimate garments containing a crotch or gusset cannot be returned. All panties are final sale.

When you receive merchandise, we ask that you not wear perfume or deodorant when trying on your purchase as scents or marks can be left, which will make the item non-returnable.

Any item that appears washed, worn or smells of smoke or perfumes cannot be returned, and we reserve the right to refuse these returns.

Items must be packaged to protect their shape, and we suggest insured mail, so that you have a tracking number. We reserve the right to refuse the return if the product is damaged due to improper packaging.

Cost of the return is at your expense and is non-refundable, unless we’ve made an error, or the item is defective.

Any returned times that do not meet our standard will be returned to you, if desired, at your expense.

Any Sale items may be returned or exchanged according to the guidelines above, unless noted as Final Sale or Clearance.

HOW LONG WILL IT TAKE FOR MY RETURN TO BE PROCESSED?

Once received, returns will take up to 10 business days to process (excluding weekends and holidays).

IF I WANT TO RETURN THE ITEM, WILL I RECEIVE FREE SHIPPING?

If you received free shipping on your original purchase, you will not be entitled to free shipping on an exchange or return. You will be charged the standard ground shipping rate.

WHAT IF MY ORDER IS WRONG OR THE MERCHANDISE IS DEFECTIVE?

Fine Frame Lingerie takes pride and care in the products we sell, and we inspect all orders before they are shipped. In the unlikely event that a mistake is made, or the merchandise is defective, please email fineframelingerie@gmail.com immediately. We will reimburse you for the standard cost of returning the item(s) to us, and we will not charge you for the shipping costs of the replacement merchandise.

Defects must be identified within 14 days of receipt and manufacturer's warranty is usually voided if care instructions were not properly followed.

SHIPPING POLICY

Payment Methods

General Shipping Times and Prices

Orders over $100 qualify for Free Ground Shipping anywhere in the continental USA and Canada. All other services have the following fees applied:

Continental USA: orders under $100 US are shipped via USPS ground at a flat rate of $6.95 US

Puerto Rico, Hawaii, Alaska: All orders will be shipped for a fee of $30

Canada: Orders are shipped via Canada Post ground at a flat rate of $35 US

International orders: Please contact us directly by email at fineframelingerie@gmail.com for pricing and shipping times. All applicable taxes, duties or international merchant fees will be your responsibility.

Note: Ground orders will arrive 7-10 business days after the order is placed, excluding weekends and holidays.

Please note: Please consult our complete return policy before trying on your garments to avoid disappointment.

NEED IT QUICKLY?

We can expedite your order for an additional charge.

Express shipping rates (and all orders going to PR, HI and AK):

Continental USA - $25 US for 2-day shipping

Puerto Rico, Hawaii, Alaska: $45 US for 3-day shipping

Canada: $60 US for 2-day shipping. We normally don’t offer Canada 2-day shipping due to customs and other shipping factors. Please contact us for an accurate price on expedited shipping.

International orders: Please contact us directly by email at orders@finebrownframe.com for pricing and shipping times. All applicable taxes, duties or international merchant fees will be your responsibility.

WILL I HAVE TO PAY ANY ADDITIONAL DUTIES & TAXES?

Orders shipped outside the United States and Canada may be subject to additional duties, customs and taxes. You will be responsible for all these fees. These will be due at the point of, or after delivery.

Please be aware that Fine Frame Lingerie does not have any control over the any duties, customs and taxes levied by the country your order is being shipped to. Please contact your local customs office to find out more information if you are unsure of the charges.